Privacy Policy
How Starplex Maintenance Holdings collects, uses, stores and protects your personal information.
Starplex Maintenance Holdings ("we", "our", or "us") recognises the importance of protecting your personal information. We are committed to processing personal information lawfully, fairly and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and any other applicable South African laws.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or make use of our products and services.
By using our website or providing us with your personal information, you agree to the collection and processing of your information as described in this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
This includes information that identifies you, such as:
- Full name
- Identity or company registration number (where required)
- Email address
- Telephone number
- Physical and postal address
- Property address where services are required
- Payment and billing information
- Insurance claim information (where applicable)
- Any information you voluntarily provide to us.
Website Information
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Cookies and website usage information.
How We Collect Information
We collect information when you:
- Request a quotation.
- Contact us by email or telephone.
- Submit an online enquiry.
- Request plumbing, electrical, maintenance or other services.
- Submit insurance claim information.
- Make payments.
- Subscribe to marketing communications.
- Visit our website.
How We Use Your Information
We use your personal information to:
- Provide quotations.
- Deliver our services.
- Schedule appointments.
- Process insurance claims.
- Prepare invoices, quotations and statements.
- Process payments.
- Communicate with you regarding your enquiries.
- Respond to customer support requests.
- Improve our services.
- Comply with legal obligations.
- Detect fraud and prevent unlawful activities.
- Send marketing communications where you have consented or where permitted by law.
We will only process your information where we have a lawful basis for doing so.
Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared with trusted third parties only where necessary, including:
- Insurance companies
- Contractors and technicians carrying out services
- Payment service providers
- IT service providers
- Website hosting providers
- Professional advisers
- Government authorities where required by law.
All service providers are required to keep your information confidential and secure.
Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences.
- Analyse website traffic.
- Improve website performance.
You can disable cookies in your browser settings, although some website features may not function correctly.
Marketing
We may occasionally send promotional emails about our services.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly.
We will only send direct marketing communications where permitted under POPIA.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Meet contractual obligations.
- Comply with legal and tax requirements.
- Resolve disputes.
- Enforce our agreements.
Once information is no longer required, it will be securely deleted or destroyed.
Security
We take appropriate technical and organisational measures to protect your personal information against:
- Loss
- Unauthorised access
- Disclosure
- Alteration
- Destruction
While we use industry-standard security measures, no method of transmitting information over the Internet can be guaranteed to be completely secure.
International Transfers
Where our service providers store or process information outside South Africa, we will ensure that appropriate safeguards are in place and that such transfers comply with POPIA.
Your Rights Under POPIA
You have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permissible.
- Object to the processing of your personal information.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Regulator of South Africa.
Requests can be submitted using the contact details below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
Children's Privacy
Our services are intended for persons aged 18 years or older.
We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and the Effective Date will be updated accordingly.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Information Officer
In accordance with POPIA:
Information Officer
Starplex Maintenance Holdings (Pty) Ltd
Email: info@starplexmaintenance.co.za
Complaints
If you believe we have not handled your personal information correctly, you may lodge a complaint with the Information Regulator (South Africa).
You also have the right to seek any other legal remedies available under applicable law.